phwin Privacy Policy – how your personal data is collected, used, and protected on our platform

1. What Information Do We Collect?

When you register for a phwin account, we collect personal information that includes your full name, date of birth, contact number, email address, and a valid government-issued ID for identity verification purposes. During the normal use of the platform, we also collect transactional data — such as deposit and withdrawal records, bet history, game activity, and bonus usage — to operate your account correctly and fulfil our legal obligations. Technical data is automatically gathered when you access phwin, including your device type, operating system, browser version, IP address, and session timestamps, which helps us maintain platform security and improve performance for Filipino players. We may also collect information you provide voluntarily when contacting our support team, submitting feedback, or participating in promotions. All data collection is carried out in accordance with applicable Philippine data privacy regulations, including the Data Privacy Act of 2012.

2. How Is Your Data Used?

phwin uses your personal data primarily to create and maintain your account, process deposits and withdrawals in Philippine pesos, verify your identity, and deliver the sports betting and entertainment services you signed up for. Transaction and activity data allows us to detect suspicious behaviour, prevent fraud, enforce responsible gaming limits, and comply with anti-money laundering obligations applicable in the Philippines. Technical data helps our team identify and resolve platform issues quickly, optimise the mobile experience, and ensure that security patches are applied effectively across all supported devices. Where you have opted in to communications, we may use your contact details to send you relevant platform updates, promotional offers, and responsible gaming reminders — you can withdraw this consent at any time through your account settings. We do not use your data to make fully automated decisions that produce significant legal or similar effects on you without a human review process in place.

3. Who Has Access to Your Data?

phwin does not sell, rent, or trade your personal information to third parties for marketing or commercial purposes. Your data may be shared with carefully selected service providers who assist us in operating the platform — such as payment processors handling PHP transactions, identity verification partners, and cloud infrastructure providers — all of whom are contractually bound to handle your data securely and only for the specific purpose for which it was shared. In certain circumstances, we are legally required to share data with Philippine government authorities, regulatory bodies, or law enforcement agencies when responding to valid legal requests or fulfilling compliance obligations under Philippine law. If phwin undergoes a business reorganisation or ownership change, your data maybe transferred to the acquiring entity, subject to the same privacy protections described in this policy. We will notify registered players of any such change through their registered contact details or via a prominent notice on the platform.

4. How Long Do We Keep Your Data?

phwin retains your personal data for as long as your account remains active and for a reasonable period thereafter, in line with our legal and regulatory obligations in the Philippines. Identity verification records and transaction histories are kept for a minimum of five years following account closure to comply with anti-money laundering and financial record-keeping requirements under Philippine law. Technical logs and session data are retained for shorter periods — typically between three and twelve months — after which they are securely deleted or anonymised. If you request account closure, your core account data will be retained for the legally required period before being permanently removed from our systems. We do not retain personal data longer than is necessary for the purposes for which it was collected, and we apply appropriate data minimisation practices throughout our operations.

5. How Is Your Data Protected?

We apply industry-standard technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and the phwin platform is encrypted using TLS protocols, and sensitive account information is stored using secure, access-controlled server environments. Access to personal data within our organisation is restricted to authorised personnel who require it to perform their job functions, and all staff handling personal data are trained on data protection obligations. In the event of a data security breach that poses a risk to your rights, we will notify affected users and the relevant Philippine data protection authority within the timeframes required by applicable law. While we take every reasonable step to protect your data, no platform can guarantee absolute security, and we encourage you to use a strong, unique password and enable any available two-step verification for your account.

6. Your Rights as a Data Subject

As a Filipino player, you have the right to request access to the personal data we hold about you, to ask for corrections if any information is inaccurate or incomplete, and to request deletion of your data where it is no longer necessary for the purposes for which it was collected, subject to legal retention requirements. You also have the right to object to certain types of data processing, to request that we restrict how we use your data in specific circumstances, and to receive a copy of your data in a commonly used electronic format. To exercise any of these rights, you may contact phwin's data protection team using the contact details provided in this policy. We will respond to verified requests within the timeframes required under the Data Privacy Act of 2012 and its implementing rules. If you believe your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.

7. Cookies and Tracking Technologies

phwin uses cookies and similar tracking technologies to operate the platform, remember your session preferences, and analyse how players use our services so we can continue to improve the experience for Filipino users. Essential cookies are necessary for the platform to function and cannot be disabled without affecting your ability to log in, place bets, or access your account. Analytics cookies help us understand traffic patterns, popular features, and areas of the platform that may need improvement, and these are anonymised wherever possible. You can manage your cookie preferences through your browser settings at any time, though disabling non-essential cookies will not affect the core functionality of your phwin account. We do not use cookies or tracking technologies to build advertising profiles or share your browsing behaviour with external advertising networks.

8. Changes to This Privacy Policy

phwin may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. When material changes are made, we will notify registered users through their registered email address or via a notice on the platform prior to the changes taking effect. The date at the top of this page will always reflect when the policy was last updated, so you can quickly check whether anything has changed since your last visit. Continued use of the phwin platform after any updates to this policy constitutes your acceptance of the revised terms. If you have concerns about any changes, you are welcome to contact our support team or review the updated policy in full before continuing to use the platform.

9. Contact and Data Protection Enquiries

If you have any questions about how phwin handles your personal data, wish to exercise your data subject rights, or want to raise a concern about our privacy practices, you can reach our data protection team by writing to [email protected]. We are committed to responding to all privacy-related enquiries promptly and transparently, and will do our best to address your concerns within the timeframes required by Philippine law. For formal complaints that cannot be resolved directly with our team, you may escalate the matter to the National Privacy Commission of the Philippines. phwin takes all data protection concerns seriously and is committed to maintaining the trust of every Filipino player who uses our platform.